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FAQ's

FAQ's



Getting the cashless bursary

Q. Who is eligible for The Discover Sheffield IT Bursary Scheme?

A. Participants who have been identified as successfully completing Post16 WP sustained programmes at TUOS, who will register in September 2021 to begin study with us during 2021.

Q. How do I get the £400?

A. Once you've completed registration eligible students will be emailed confirmation. They will receive a username and password for the Discover Sheffield web portal (www.discoversheffield.co.uk) 

Q. Can I have the £400 in cash rather than a credit?

A. No. The £400 is only available as a credit to your Discover Sheffield account. 

Q. Can I transfer my £400 to a friend/relative?

A. No. The credit is not transferable to another individual.

Q. Can the £400 be withdrawn once it has been credited?

A. The scheme will be open from TUOS Registration in September 2021 with a deadline of 31st January 2022.  Funds would be withdrawn after 31st January 2022. In certain circumstances the accounts of students may be frozen or closed during this period and any unspent credit cancelled, e.g. when students leave the University or if there is any misconduct in relation to their accounts.

 

 

Spending the credit 

Q. Where can I spend it?

A. The £400 will come in the form of credit which will be directly credited to your individual Discover Sheffield account with the JS Group via their Aspire Platform and can be used to purchase items at the Web portal www.discoversheffield.co.uk

Q. What can I spend my funds on?

A. You can spend your funds on a variety of products relating to IT, including laptops, tablets, and other items which have been pre- selected by TUOS and exhibited on the JS Aspire platform for TUOS.

Q. Do I have to spend the money all at once?

A. No, but credit must be used before the 31st January 2022.

Q. Do I have to pay the £400 back when I leave the University?

A. No, this is an award designed to support you in your studies and does need to be paid back.

Q. Will I receive any unspent credit in cash when I leave the University?

A. No, your account will be closed on the 31st January 2022 and unspent bursary funds will be forfeited. 

Q. What if I want to buy something that is worth more than £400?

A. You can use your credit towards the cost and top up the difference with your own credit/debit card.

 

 

Buying products from the Aspire website 

Q. I've tried using the online store but am having technical problems. Who can I contact for help?

A. Contact ku/oc/dleiffehsrevocsid//ofni/tneduts

Q. Who can I ask if I have questions?

A. The JS Group is the supplier that the University has appointed to run this award scheme and questions should be directed to them. They have an email address for any queries please email: ku/oc/dleiffehsrevocsid//ofni/tneduts

Q. Where will my items be delivered to?

A. You can choose the best address for your items to be delivered to. Ideally this might be a home address or your new halls of residence - we don't recommend having valuable items delivered to the halls of residence as it may be difficult to get them securely signed for. If you don't have a suitable address where your items can be securely delivered please contact the Discover Team discoverprogramme@sheffield.ac.uk to arrange a suitable collection point.

 

 

Data

Q. What will happen to the data I share?

A. Your data will be stored securely by the JS group until the contract ceases on 31/1/2022 more information can be found here: https://studentstore.jsgroup.co.uk/cookie-privacy

 

 

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